Addon Infotech Solutions Private Limited

Company : Addon Infotech Solutions Pvt Ltd

Job Description of the IT sales executive

· Developing new business through networking and cold calling

· Arranging business meetings and following up leads

· Understanding customers’ specific business needs and applying product knowledge to meet those needs

· Learning about how products and services work

· Learning about the industry sector in question – be it Manufacturing, banking, medical, retail, education

· Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications

· Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently

· Providing support to customers, offering clear advice and solutions wherever possible

· Developing effective sales plans utilising sales methodology

· Presenting your findings to a technical team to act on, and then to the client

Responsibilities

· Research and identify solutions to software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Ask customers targeted questions to quickly understand the root of the problem

· Track computer system issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

· Provide prompt and accurate feedback to customers

· Refer to internal database or external resources to provide accurate tech solutions

· Ensure all issues are properly logged

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

· Prepare accurate and timely reports

· Document technical knowledge in the form of notes and manuals

· Maintain jovial relationships with clients

Requirements

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

· Hands-on experience with Windows/Linux/Mac OS environments

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Ability to diagnose and troubleshoot for Desktops, Laptops, Printers, servers, storages, routers and firewall.

· Ability to diagnose and troubleshoot for Network issues, CCTV, attendance system

· Familiarity with remote desktop applications

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

· BS degree in Information Technology, Computer Science or relevant field

· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus